Sharing a document with my practitioner

To help practitioners prepare for your appointment, or to have the information they need for your examination, you can share documents with them in advance of your consultation. The types of documents you share can be test results, X-rays, past prescriptions, referral letters from another practitioner or your health insurance card.

To remember

• Document sharing is possible up to appointment time (not possible after appointment time);
• Shared documents are added to the My Documents section and can be selected at a later date to be assigned to an appointment;
• To share a document with a minor relative, the procedure remains identical;
• Make sure you have enabled end-to-end encryption for your documents and your My Documents page.

Sharing a document with my practitioner to prepare my appointment

From the mobile app From Doctolib's website

1. Log in to your Doctolib account
2. Click on Appointments located at the bottom of your screen
3. Click on the upcoming appointment of your choice and click on Send documents
4. Click on Add a document
5. Add the document of your choice from:
   • Your Doctolib Documents if you have already imported it into your patient account;
   • Your Camera by taking a photo of it;
   • Your Smartphone.
6. Select the document of your choice or take a photo 
7. Once the document has been imported, if it does not come from one of your documents already imported into Doctolib:
   • Type the name of your document in the Name of the document section
   • Select the Type of the document in the corresponding dropdown menu
8. Click on Send

Your document has been sent, and your practitioner can view it.

1. Log in to your Doctolib account
2. Click on My appointments located at the top right corner of your screen
3. Click on the upcoming appointment of your choice and click on Send documents
4. Click on Add a document
5. Add the document of your choice from:
   
   • Your Doctolib Documents if you have already imported it into your patient account;
   • Your Computer.
6. Select the document of your choice or take a photo depending on your choice
7. Once the document has been imported, if it does not come from one of your documents already imported into Doctolib:
   • Type the name of your document in the Name of the document section
   • Select the Type of the document in the corresponding dropdown menu
8. Click on Send

Your document has been sent, and your practitioner can view it.

Additional information

• You can share as many documents as you like on an appointment as long as they do not exceed 50 MB;
• Only PDF and image files are accepted;
• If your consultation has already taken place or been billed, it is not possible to share a document. In this case, you will need to contact your practitioner's practice by telephone.

How do you secure a document outside Doctolib from your computer?

From MacOS From Windows

1. Open the document you wish to secure
2. In the drop-down menu of the field File, click on Modify permissions... 
3. Check  Require password to open document
4. Enter the password of your choice in the Password and Confirmation fields
5. In the Owner password section, re-enter the chosen password
6. Apply

The document is secure, and password entry is required to view its contents.

1. Right-click on the document you wish to protect
2. Click on Properties
3. In the Attributes section, click on Advanced
4. Check the box in the field Encrypt content to secure data
5. Click on OK, then on Apply
6. In the Owner password section, re-enter the chosen password
7. Apply
8. Check the box in the Password field
9. Enter the password of your choice
10. Click on Next

The document is secure, and password entry is required to view its contents.