I want to move my appointment

To remember

Always cancel or reschedule your appointment as soon as possible if you are unable to keep it. This will allow another patient to book the appointment. You can reschedule your appointment within :

• 1 hour before the appointment for general practitioners, pediatricians, dermatologists, ENT specialists and radiologists;
• 2 hours before the appointment for ophthalmologists, gynecologists, cardiologists, dentists, anesthesiologists, psychiatrists, urologists, midwives, orthopedists and trauma surgeons;
• 4 hours for other specialties available on Doctolib.

If the time limit for moving online is exceeded, it is essential to inform your practitioner by telephone so that he or she can make the necessary arrangements.

Move an appointment from your Doctolib account

To move an appointment from your Doctolib account, the practitioner must have activated online appointment booking. This information is available on the practitioner's Doctolib profile. If this is not the case, please contact the practice.

1. Log in to your Doctolib account
2. Click on Appointments located at the bottom of your screen
3. Click on the appointment you wish to move
4. Click on Reschedule
5.  Click on a new appointment slot to validate it
   • You will return directly to your appointment history and receive an e-mail confirming that the appointment has been rescheduled.

Your appointment has been moved successfully.

Move your appointment from your confirmation or reminder e-mail (or SMS reminder)

1. Open the email
2. Click on  Reschedule
3. Follow the same procedure as explained previously

Your appointment has been moved successfully.

Inform the practitioner of the reason for cancelling the appointment

From now on, when a patient wishes to cancel an appointment, he or she must indicate the reason for the cancellation in order to be more accountable to the practitioner. The aim here is to keep missed appointments to a minimum, i.e. appointments for which patients fail to show up for an appointment without having cancelled it, or too late, thus preventing the practitioner from renewing the slot.

Leave your practitioner a personalized message: do's and don'ts!

The purpose of this text field is to give the patient the opportunity to leave a message for the practitioner explaining in more detail why the appointment had to be cancelled. Please do not :

• Enter information about your health or that of your relatives in this text field, as this information is sensitive according to data protection regulations;
• Enter insulting or defamatory comments, or any other illegal content.
  • It is essential to remain courteous and neutral at all times;
• Use this area to submit requests to your practitioner: prescription renewal, question about a health symptom...
  • If you need specific information, please call the office, use the “patient request” function if activated by your practitioner, or book a new appointment;
• Use this box to ask your practitioner to contact you urgently, or to indicate that you are not feeling well (physically or mentally).
  • In an emergency, or if you need any assistance, please call 112 or the local number applicable in your country.

Neither Doctolib nor your practitioner can be held responsible for any misuse of this function.