Set-up and usage of the 2-factor authentication

The 2-factor authentication (2-FA) is a method to confirm you as the owner of a Doctolib account. This way we ensure the security of your personal and health data.

To remember

To ensure successful 2-factor authentication and to protect your account as best as possible, we recommend that you always store and confirm both your email address and a mobile number in your account. You can find all the information about this here.

How do I receive my authentication code?

As soon as you register or log in on your device, you will be asked to pass a 2-factor authentication. Depending on the contact details you have stored in your account, you will receive the code either via SMS or via e-mail.

Code via E-Mail

1. Check your personal email account for an e-mail from Doctolib
2. Enter the code from that e-mail into the 2-FA login screen in the app
3. Please note: Your code is valid for 10 minutes from the time you receive the e-mail

Code via SMS

1. You will receive an SMS to the mobile phone number you´ve provided
2. Enter the code from the SMS into the 2-FA login screen
3. Depending on your device, you can also insert the code directly via the one-tap function
4. Please note: Your code is valid for 10 minutes from the time you receive the SMS

I didn´t receive a code

If you didn´t received a code, you have the option to change the delivery method.

1. To do this, tap on Choose another method in the screen on your mobile App
2. Choose whether you would like to receive the code by SMS or by e-mail
3. The code will now be delivered via the selected method

My code doesn´t work - i need a new code

If you have accidentally entered the code incorrectly or the code is not accepted for other reasons, you can have a new code sent to you.

1. To do this, tap Use another method in the login screen
2. Select the same delivery method as before
3. Check the code from the e-mail or SMS you´ve received

Remark

A code with the same method can only be requested with a small delay:

• via SMS after 20 seconds
• via e-mail after 10 seconds